Privacy Policy
At The Silver Crane Company Ltd (“we”, “us” or “our”), your privacy is important to us. This Privacy Policy describes how we collect, use and protect your personal information when you visit our website [www.silvercrane.com]. We take your privacy seriously and information will be used in accordance with the Data Protection Act 1998.
This website is intended for sharing information only. We do not sell products, collect payments or process transactions.
1.0 – Your consent
Your use of this website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.
2.0 – Information we collect
2.1 You may provide personal information when communicating with us. If you contact us via email, forms or newsletter signup, we may collect your name, email address and any other information you choose to share.
2.2 You may use our services and give your name and e-mail address to make a comment about our services or website.
2.3 If you enter a competition or promotion we will ask your name, address, contact number and e-mail address.
2.4 We may collect non-personal information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using “cookies”.
2.5 It may be that some of the personal information you give us (for example, about your health and age) is sensitive personal data within the meaning of the Data Protection Act 1998. Such information (“sensitive information”) will only be disclosed with your express consent.
2.6 It may be that you provide us details of credit or debit cards or bank accounts in making payment to us. Any such information (confidential financial information) will be disclosed only in accordance with the disclosure policy below.
2.7 We may use personal information collected about you to help us develop the layout of our website to ensure that our site is as useful and enjoyable as possible.
2.8 We may use personal information collected about you to let you know about functions on our website or changes to our terms and conditions of use.
3.0 – Traffic data
We may provide aggregate statistics about sales, customers, traffic patterns and information to third parties, but these statistics will not include any information that identifies you.
4.0 – Third party services
We may use third-party tools to improve our site such as:
Analytics Services (eg. Google Analytics) as these help us to understand how people use our website.
Embedded Content (eg. Videos, social media buttons) These services may collect data through third cookies or tracking technologies when you interact with them.
We do not control the data collected by third-party services. Their use is governed by their own privacy policys.
5.0 – Disclosure policy
We reserve the right to access and disclose individually identifiable information to enable us to comply with applicable laws and lawful government requests to operate its systems and to protect itself or its users.
6.0 – How do we protect your information?
We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity or for other personal information before we can process your call or enquiry further.
7.0 – What are cookies and how do we deal with them?
Cookies are small text files that are placed on your device when you visit a website. They help us enhance your browsing experience by remembering your preferences, enabling core functionality, and collecting data for analytics and marketing purposes.
Please see our Cookie Policy for more details.
8.0 – How to contact us
If you have any questions or concerns about this policy, please call us on +44 (0)1425 477933 or email via our contact section.